Mentor’s comment https://www.civilsdaily.com/citizens-charter-importance-objective-features-problems-faced-in-implementation-guidelines/ The question is a straight forward and has two parts. In the first part of the answer explain the basic principles of the citizens’ charter movement like-quality, choice, standards etc. In the second part elaborate the importance of citizens’ charter by stating what purpose it serves and how it is helpful in … Continue reading Explain the basic principles of citizens’ charter movement and bring out its importance. (10 marks)