"For a public servant there is no black-and-white situation, but his reactions or responses are good or bad-whether s/he reacts negative or responds positive to the situation is, therefore, the more important." Explain and answer the following questions: (a) What is the difference between reacting and responding? (7.5 Marks) (b) Are Confusion and Dilemma the natural routes to understand a situation and find solutions or obstacles? (7.5 Marks) - Civilsdaily

“For a public servant there is no black-and-white situation, but his reactions or responses are good or bad-whether s/he reacts negative or responds positive to the situation is, therefore, the more important.” Explain and answer the following questions: (a) What is the difference between reacting and responding? (7.5 Marks) (b) Are Confusion and Dilemma the natural routes to understand a situation and find solutions or obstacles? (7.5 Marks)

(a) What is the difference between reacting and responding? A reaction is typically quick, without much thought, tense and aggressive. A response is thought out, calm and non-threatening. A reaction typically provokes more reactions – perpetuating a long line of hatefulness with nothing accomplished. A response typically provokes discussion – perpetuating healthy discussion (debate … Continue reading “For a public servant there is no black-and-white situation, but his reactions or responses are good or bad-whether s/he reacts negative or responds positive to the situation is, therefore, the more important.” Explain and answer the following questions: (a) What is the difference between reacting and responding? (7.5 Marks) (b) Are Confusion and Dilemma the natural routes to understand a situation and find solutions or obstacles? (7.5 Marks)