Q.4 Effective public service delivery requires a citizen centric system. Citizen’s Charter is seen as an important tool to ensure such a system, but it is not achieving its objectives. Why? Discuss measures to make it more effective? (10 Marks)

Mentor’s Comments- Introduce your answer by briefly defining citizen’s charter and citizen centric administration. Next, describe the Citizen’s Charter and its role in making a system citizen centric. Also, discuss various issues affecting the Citizen’s Charter. Then suggest various measures to improve the Citizen’s Charter. Conclude by summarizing your arguments.