Q.4 “Emotional intelligence can be the game changer for high performance and personal leadership”. Define emotional intelligence and explain its importance for a public servant in the light of above statement. (10 Marks)

Mentor’s Comments- In the introduction briefly define Emotional Intelligence (EI) and its elements. In the body, describe the importance of EI for public servant by briefly describing the role of public servant and how EI can help him in dealing with various aspects of his work. Summarize the same in conclusion.