Q.4 Emotions, earlier considered as an irrational factor in decision-making, are now recognised as a critical factor of judgment. In this regard, answer the following questions: (a) How can Emotional Intelligence help in coping with the intense pressure and occupational stress faced by police officers and armed forces in discharge of their duties? (b) What are the some of the concerns in incorporating and assessment of emotional intelligence skills in public service? (10 Marks)

Mentor’s Comments- Give a brief explanation of Emotional Intelligence (EI). Explain how it can help police and armed forces in dealing with occupational stress and pressure. List some of the concerns that arise while incorporating and assessing EI skills in public service.