TRAI’s service quality parameters includes call drop, availability of mobile towers, time taken for a call to connect, network congestion, voice quality and network related issues.
- TRAI raised the penalty on telecom operators to up to Rs. 2 lakh for poor mobile service quality.
- The penalty would apply if the operators are unable to meet the benchmark set for the quality of service in 2 or more subsequent quarters.
- The penalty will kick-in if call drops in a quarter average more than 2% of the total traffic in a telecom circle.
- Consumer-related issues include complaint redressal, refund of wrongly charged money, access to call centre. etc.