Digital India Initiatives

Common Service Centres to implement Ayushman Bharat


Mains Paper 2: Governance | Issues relating to development and management of Social Sector/Services relating to Health, Education, Human Resources.

From UPSC perspective, the following things are important:

Prelims level: SCSs, CSC 2.0

Mains level: Utilising Digital India infrastructure for AB-NHPM



Common Service Center (CSC) and National Health Accounts (NHA) signed a MoU to implement the Ayushman Bharat scheme through three-lakh CSCs across the country.

Quick recap of AB-NHPM

Ayushman Bharat is the National Health Protection Scheme, which will cover over 10 crore poor vulnerable families (around 50 crore beneficiaries) providing coverage of up to ₹5 lakh (per family per year) for secondary and tertiary care hospitalisation.

How would it facilitate?

  1. According to the MoU, a beneficiary can now visit the nearby CSC to get the benefit of this scheme and CSC will help the beneficiary to identify his name in the Ministry of Health and Family Welfare database and his entitlement for the scheme.
  2. The CSCs will help the beneficiary to scan/ upload his KYC documents for verification of his/ her identity and claim his/ her entitlement.
  3. The beneficiary will also have facility to print his/ her Ayushman Scheme card through the centre which will be his/ her base source claim.
  4. CSCs will also provide requisite information about the scheme and promote the same.


Common Service Center (CSC)

  1. Nodal Agency: Ministry of Electronics & IT (MeitY), Government of India.
  2. Aim: The CSCs would provide high quality and cost-effective video, voice and data content and services, in the areas of e-governance, education, health, telemedicine, entertainment as well as other private services.
  3. CSCs are the access points for delivery of various electronic services to villages in India, thereby contributing to a digitally and financially inclusive society.
  4. CSC e-Governance Services India Limited is a SPV incorporated under the Companies Act, 1956 by the MeitY to monitor the implementation of the CSCs.
  5. CSCs enable the three vision areas of the Digital India programme:
  • Digital infrastructure as Utility to Every Citizen
  • Governance and services on demand
  • Digital empowerment of citizens
  1. Components of CSCs
  • Village Level Entrepreneur (VLE) to provide service to the rural consumer in villages.
  • The agency designated by the State – State Designated Agency (SDA)—to facilitate implementation of the Scheme within the State.
  • Banking Correspondent Agents / Customer Service Points to deliver various banking and financial services.

CSC 2.0

  1. Under the Digital India programme, at least one CSC (preferably more than one) is envisaged in 2.5 lakh Gram Panchayats for delivery of various electronic services to citizens across rural India.
  2. CSC 2.0 is a service delivery oriented entrepreneurship model with a large bouquet of services made available for the citizens through optimum utilization of infrastructure already created in the form of SWAN, SSDG, e-District, SDC, and NOFN/BharatNet.


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