Civil Services Reforms

[pib] Nagpur Resolution for empowering citizens

Note4Students

From UPSC perspective, the following things are important :

Prelims level : Nagpur Resolution

Mains level : Various good governance initiatives

The ‘Nagpur Resolution- A holistic approach for empowering citizens’ was adopted during a Conference on ‘Improving Public Service Delivery – Role of Governments’, in Nagpur, Maharashtra.

Nagpur Resolution

The Conference resolved that Government stakeholders shall collaborate to:

  • To empower the citizens by policy interventions for better service delivery through timely updation of citizens charters, implementation of enactments and benchmarking standards for continuous improvement;
  • To empower citizens by adopting a bottom-up approach to bring massive improvements in quality of grievance redressal and reduction in timelines of grievance redressal;
  • To adopt a holistic approach of systemic public grievance reforms through improved mapping, formulation of monitoring matrix, data collection and evaluation in quality of grievance redressal;
  • To provide an enabling environment for States and Ministries/ Departments of the Government of India for creating web portals and to adopt a holistic approach for improved service delivery through digital platforms;
  • To focus on dynamic policy making and strategic decisions, monitoring of implementation, appointment of key personnel, coordination and evaluation;
  • To achieve a sense of common identity by exchange of technical expertise in the areas of Improved Service Delivery between the paired States under the Ek Bharat – Shresht Bharat Program;
  • To work towards long-term engagements in the areas of Improved Service Delivery for Empowering Citizens through greater cooperation between the DARPG and the participating States and,
  • To ensure timely publication of Good Governance Index to identify the quality of governance in 10 sectors especially those pertaining to welfare and infrastructure at the Union, State and District levels.
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