Discuss the role of emotional intelligence in conflict handling with suitable examples. 10 marks
Mentor’s comment- In the introduction briefly define what emotional intelligence is. In the body explain that emotional intelligence is the ability to “Recognize, understand and manage our own emotions.” Explain then that whenever individuals interact, such as employees within a project team or managers during a negotiation, interpersonal conflicts are possible. Relate and reason in … Continue reading Discuss the role of emotional intelligence in conflict handling with suitable examples. 10 marks
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