Discuss the role of emotional intelligence in conflict handling with suitable examples. 10 marks

Mentor’s comment-

  • In the introduction briefly define what emotional intelligence is.
  • In the body explain that emotional intelligence is the ability to “Recognize, understand and manage our own emotions.”
    Explain then that whenever individuals interact, such as employees within a project team or managers during a negotiation, interpersonal conflicts are possible. Relate and reason in what way EI can aid in handling conflicts. Use case study/any day to day
    example to substantiate the same.
  • Conclude that emotional intelligence plays an important role in conflict handling as constructive solutions for conflict may require compromises that are based on the ability to recognize and regulate emotions.
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