The Doctrine of Democratic Governance implies that governance derives its legitimacy from the will of the people.
Under this doctrine, civil servants act as trustees of public interest, and hence, a positive public perception is vital for sustaining democratic legitimacy.
Importance of Integrity and Commitment of Civil Servants
Integrity ensures credibility of government institutions and strengthens citizen confidence in the administrative system. Eg- Swachh Bharat Mission, Beti Bachao Beti Padhao.
Moral Legitimacy of Governance – A bureaucracy perceived as honest, impartial, and service-oriented upholds the ethical foundation of democracy.
Efficient Policy Implementation – Committed civil servants execute programs objectively and transparently, reducing corruption and leakages. Eg- DBT
A professional and non-partisan service ensures policy continuity and institutional resilience across political transitions.
Social Justice and Inclusivity – Ethical and empathetic administration safeguards equity, rights, and participation of marginalized citizens.
Economic and Institutional Performance – Integrity-driven governance promotes predictable policies, fostering investment and sustainable development.
Whole-of-Government Approach: Encourages coordination and accountability across departments. Eg- PM gati Shakti Mission.
Participative Democracy: Strengthens transparency and accountability through RTI, Citizen’s Charter, and Social Audits.
Challenges Affecting Public Perception
Corruption and favouritism. (Vohra Committee)
Politicisation and arbitrary transfers.
Lack of transparency in decision-making processes.
Weak grievance redressal.
Poor accountability frameworks.
Measures to Strengthen Integrity and Public Confidence
Adopt a Civil Services Code of Ethics based on integrity, impartiality, and objectivity (as recommended by 2nd ARC).
Expand Mission Karmayogi to include modules on public service values, empathy, and accountability.
Ensure secure tenure and protect officers from political pressure through Civil Services Boards (T.S.R. Subramanian Case, 2013).
Citizen-Centric Accountability – legal Backing to Citizen’s Charters, and social audits.
Technological measures – CPGRAMS and e-Office to minimise discretion and enhance accountability
An ethical, efficient, and citizen-centric bureaucracy upholds the Doctrine of Democratic Governance, ensuring that power is exercised with integrity, fairness, and public trust.