Why in News?
The Central Consumer Protection Authority (CCPA) imposed a ₹1 lakh penalty on SpiceJet for using dark patterns on its flight booking platform, violating consumer protection laws.
Key Highlights
- Violation: Use of dark patterns that manipulated consumer choices.
- Dark Patterns Identified:
- Forced Action: Automatic enrolment into SpiceClub via pre-ticked checkbox.
- Interface Interference: Default selection of the company’s preferred options.
- Trick Question: Confusing and negatively worded consent language.
- Legal Violations:
- Consumer Protection Act, 2019.
- Rule 4(9) of the Consumer Protection (E-Commerce) Rules, 2020.
- Guidelines for Prevention and Regulation of Dark Patterns, 2023.
- CCPA’s Observation: Consumer consent must be explicit, informed, and voluntary; consent obtained through pre-ticked checkboxes or deceptive interfaces is invalid.
Prelims Facts
- Central Consumer Protection Authority (CCPA):
- Established under the Consumer Protection Act, 2019.
- Functions under the Department of Consumer Affairs.
- Protects consumer rights and regulates unfair trade practices, misleading advertisements, and unfair contracts.
- Dark Patterns: User interface designs that deceive or manipulate consumers into making unintended choices.