Q.12) You have joined an organization as an administrative head, which has a large public interface. You want people’s Cooperation in redressal of their grievances. There is a complaint/suggestion box at the reception of the office. On enquiry you found that it is empty and has not been opened for the last one month. What specific steps you would take
(a) To seek people’s cooperation in redressal of their grievance.
(b) To disseminate relevant information to people.
Discuss the various steps along with merits and demerits of each step.