What are the objectives sought to be achieved through The Consumer Protection (E-Commerce) Rules, 2020 to regulate commercial transactions? What are the issues with the rules? 10 marks

Mentor’s comment-
  • https://www.financialexpress.com/opinion/e-commerce-rules-a-one-size-fits-all-approach-some-need-to-be-relaxed/2071953/
  • In the intro, mention the growth potential and benefits of e-commerce.
  • In the body, mention the objectives sough like level playing field, prohibition anti-competitive and unfair practices, protection of consumer rights etc. In the issues mention the issue of the definition of price manipulation, the difficulty faced by small vendors in setting up of grievances redressal mechanism, prohibiting from levying cancellation charge etc.
  • Conclude by mentioning the need to have relook and relaxation of some of the restrictions placed by the rules.
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