(a) Directly talk to subordinate and assure about correcting the things in future.
• Directly listening them will instill confidence in the system that their views are properly heard.
• However, directly talking to the subordinates and bypassing the hierarchy system will set wrong precedence.
• Thus before taking any action or consoling for any action, the senior civil servant should talk to the officer friend to get proper information about the factual situation.
• This may also lead to decrement in trust of subordinates as they may think the above stated action as been impartial.
(b) Give responsibility to your friend who briefed you about this case.
• This will be wrong course of action as delegating power to someone else in such sensitive issues may deteriorate the work culture more.
(c) Transfer the lady officer as this case may bring sorry figure for you also in future.
• Transfer of the lady can act as the short-term measure but without giving due chance to her to explain her position will set wrong precedence and it is also against the good leadership quality.
(d) Request the lady officer not to do so as this may hamper their personal relations also.
• In public relationships the individual relations takes a back seat and interest of larger society takes over. This requires fair and reliable decision-making to create public trust and level playing field.
• Request can be done at personal level, but being a civil servant the dignity and integrity of the post has to be maintained. He has to act as role model for the other subordinates.
(e) Is there any better option available to correct the things other than what mentioned above?
• I will inform him about the situation and give her last warning for improving her behavior. If she failed then move for appropriate action to maintain the work culture as well as trust between the senior and subordinates.