You are officer-in-charge of a very important railway junction, which is an artery of trade and commerce. A peasant disturbance has been brewing in your district for the past few weeks. Their discussions with the political and district leadership has borne no fruit and it has come to the stage that now they are protesting by organizing a sitin on the railway tracks near the station. They have thereby succeeded in blocking movement of all trains. This disruption is causing significant harassment for the passengers waiting at the platform as well. (a) What will be your course of immediate action? (b) How can emotional intelligence act as a tool in handling this issue? (c) What steps will you take so that such incidents are not repeated in the future? 10 marks

Mentor’s comment-

  • In the introduction briefly discuss the case study.
  • In the body, mention what your immediate action will be given the situation. Explain the importance of emotional intelligence in handling the issue. Then highlight the steps that you would take so that such incidents are not repeated in the future.
  • Conclude with a fair and balanced approach.
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