- It’s a direct question but asking about the issues and challenges of ICT, rather than asking about its benefit. So you need to identify them, factors involved and suggest measures to address them.
- Introduce ICT and e-governance in your intro.
- In the 1st part of the main body, mention some of the programs in the areas of ICT like Digital India, Bharat Net, NeGP, Aadhaar, tech in PDS etc.
- Then mention the challenges which accompany these OCT-based projects like low penetration of tech in rural areas, lack of skilled man force to implement these programs, lack of digital literacy, issue of infra and access in various parts of the country, lack of human touch, mistrust on tech, issue of privacy etc.
- Before going to the 2nd part of the main body, give some positive aspects of ICT.
- In the 2nd part, mention the steps that need to be taken for the improvement in these projects and effective implementation.