Why in News?
The Department of Administrative Reforms and Public Grievances (DARPG) released the 47th monthly report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for States/UTs for June 2026.
Key Highlights
- Public Grievances Received: 96,190
- Grievances Redressed: 93,170
- Pending Cases (30 June 2026): 2,16,032
- 23 States/UTs have over 1,000 pending grievances.
- Uttar Pradesh recorded the highest disposals (31,460), followed by Maharashtra (7,619).
CPGRAMS
- CPGRAMS is an online grievance redress platform of the Government of India.
- Developed and monitored by DARPG.
- Enables citizens to submit and track grievances against government departments.
- Integrated with over 5 lakh Common Service Centres (CSCs) through 2.5 lakh Village Level Entrepreneurs (VLEs).
Sevottam Scheme
- Capacity-building initiative to improve public service delivery and grievance redress.
- FY 2022-23 to FY 2026-27 (till June): 1,196 training programmes conducted. Around 39,509 officers trained.
Other Highlights
- 83,544 new users registered on CPGRAMS in June 2026.
- Feedback Call Centre collected 75,318 feedbacks, including 33,092 from States/UTs.
- 6,262 grievances were registered through CSCs.
- A dedicated Review Module for senior-level monitoring has been operational since 6 June 2025.
Prelims Facts
- DARPG: Department under the Ministry of Personnel, Public Grievances and Pensions.
- CPGRAMS: National online portal for public grievance redressal.
- Sevottam Scheme: Focuses on improving service delivery and grievance redress mechanisms in government.
[2021] With reference to the Union Government, consider the following statements:
1. N. Gopalaswamy Iyengar Committee suggested that a minister and a secretary be designated solely for pursuing the subject of administrative reform and promoting it.
2. In 1970, the Department of Personnel was constituted on the recommendation of the Administrative Reforms Commission, 1966, and this was placed under the Prime Minister’s charge.
Which of the statements given above is/are correct?
[A] 1 only
[B] 2 only
[C] Both 1 and 2
[D] Neither 1 nor 2