[Ethics Case Studies] Quality of service delivery

Syllabus mapping

Paper 4 | Ethics, Integrity and Aptitude | Quality of service delivery


This initiative is a part of Target Mains programme for Mains 2017.

You can post your answers in the comment section. But mentor review of answers will not be available. Just like various other CD community initiatives, this will also be a peer-to-peer review exercise.

Model answers are available below in PDF format and can be used for personal evaluation.

Question 1:

You are posted as DM in a remote area in a state. There has been death of around 20 children in a hospital in your area due to shortage of oxygen supply. The agency supplying the gas had warned the hospital administration several times but the hospital did not take it seriously.

The government in power does not want the issue to come to light. The hospital had informed the health department about the issue but no timely action was taken. There is outrage and anger among the people. The people have blocked the road and are lying with the dead bodies of their children. If timely action is not taken, there may be a law and order disturbance in the area. Given below are some of the options.

Discuss them with merits and demerits suggesting what course of action would you take? Your course of action could be different than the options given below.

(i) Suspending doctors from the hospital who were on duty that night.
(ii) Setting up a committee to enquire into the matter.
(iii) Go on leave till the matter is solved so that you are not questioned for all this.
(iv) Cancelling the licence of the gas agency so that a strong message is sent among people.
(v) Talking to the parents and assuring them a timely action would be taken.

Notify of
1 Comment
Newest Most Voted
Inline Feedbacks
View all comments


Join us across Social Media platforms.

💥Mentorship New Batch Launch
💥Mentorship New Batch Launch