One year after becoming CEO of Starbucks, you are faced with a leadership test when two black men were arrested in a Philadelphia Starbucks. The men were waiting to meet a business associate, but they did not purchase anything while they were waiting. The store manager asked them to leave and they refused, explaining that they were there to meet someone. The manager called the police because the men refused to leave, and the police arrested them. Another patron at Starbucks recorded the arrest on her cell phone, and it quickly went viral. In an interview after the arrest, the woman who took the video mentions that she had been sitting there for a while, and she wasn’t asked to leave even though she didn’t order anything. Additionally, the video shows the business associate of the black men show up during the arrest, and he asks the manager and the police what the men had done wrong. The general public and those who witnessed the arrest labeled it as discriminatory and racist. What should be your response in this matter. Discuss the ethical issues involved in the incident. 10 marks

Mentor’s comment-

  • In the introduction, briefly explain what the case study is all about.
  • In the body discuss the ethical issues at hand. E.g Bias and racism, lack of application of mind and retrieval of facts necessary for action etc. Discuss what would be your response and how will you handle various ethical issues involved in the question.
  • Conclude with a balanced approach.
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