“Skills like persuasion, social understanding, and empathy are going to become differentiators as artificial intelligence and machine learning take over our other tasks. Artificial Intelligence needs to be complemented with Emotional Intelligence” Comment. (15 Marks) 

Mentors Comments:

  • The question wants us to express our opinion as to whether the progress and increased adoption of AI needs to be complemented by more emotional intelligence in the leadership. We can present our opinion for or against the statement but we have to back up our opinion with sufficient and valid arguments.
  • In the intro, write a few introductory lines about the growing importance and adoption of AI technologies in our life.
  • Discuss why AI needs to be complemented with EI. E.g mention that the growth of AI will lead to job losses across almost all sectors. Those that want to stay relevant in their professions will need to focus on skills and capabilities that artificial intelligence has trouble replicating — understanding, motivating, and interacting with human beings; A smart machine might be able to diagnose an illness and even recommend treatment better than a doctor. It takes a person, however, to sit with a patient, understand their life situation (finances, family, quality of life, etc.), and help determine what treatment plan is optimal; Similarly, a smart machine may be able to diagnose complex business problems and recommend actions to improve an organization; A human being, however, is still best suited to jobs like spurring the leadership team to action, avoiding political hot buttons, and identifying savvy individuals to lead change; It’s these human capabilities that will become more and more prized over the next decade.  Skills like persuasion, social understanding, and empathy are going to become differentiators as artificial intelligence and machine learning take over our other tasks etc.

Answer:

Artificial Intelligence (AI) has been implemented and is delivering on its promise at least at large companies including Facebook, Google, and Netflix. Retailers are using AI-powered robots in their warehouses, Utilities use AI to forecast electricity demand. Automakers are using AI for autonomous cars, and Financial Services companies are using AI to better understand their customers, look for potential fraud, and to identify new products/services customers will want. 

Why artificial intelligence need to be complemented with emotional intelligence:

  • AI and automation/robotics will change markets and workforces with many people forced out of employment and seeking new jobs.So those that want to stay relevant in their professions will need to focus on skills and capabilities that artificial intelligence has trouble replicating understanding, motivating, and interacting with human beings. 
  • A smart machine might be able to diagnose an illness and even recommend treatment better than a doctor.  It takes a person, however, to sit with a patient, understand their life situation (finances, family, quality of life, etc.), and help determine what treatment plan is optimal. This is where emotional intelligence would help
  • Similarly, a smart machine may be able to diagnose complex business problems and recommend actions to improve an organization.  An emotional intelligent human being, however, is still best suited to jobs like spurring the leadership team to action, avoiding political hot buttons, and identifying savvy individuals to lead change.
  • Skills like persuasion, social understanding, and empathy are going to become differentiators as artificial intelligence and machine learning take over our other tasks.
  • If we are going to empower machines, algorithms, and software to do more of the work that humans used to perform, we have to imbue them with some of the empathy and limitations that people have.
  • For example, Chatbots are becoming good at mimicking our language. But until they can detect our emotional state and respond accordingly, they might never reach their full potential.
  • AI systems that are emotion-aware will have an immense competitive advantage over AI that has only cognitive or computational abilities, especially in real-world usage.
    • Social robotics is an area where social and emotional intelligence skills are key.
  • Building AI systems that have empathy with clear ethical guidelines is critical to the decision-making logic of these AI systems. Emotional intelligence is a key part of that.

Job satisfaction has been on the decline for years in many industries, and it may be that achieving synergy between man and machine will reveal the true value of emotional intelligence. In a world order led by superintelligence, emotional intelligence will be the only arrow in the human quiver to rein in superintelligence.

 

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