Why in the news?
The Department of Administrative Reforms and Public Grievances (DARPG) released the 46th CPGRAMS Monthly Report for States/UTs, highlighting public grievance redressal performance and capacity-building initiatives.
Public Grievance Redressal
- Public Grievances (PG) received: 85,900
- PG cases redressed: 84,365
- Total pending cases (31 May 2026): 2,13,190
- 22 States/UTs have more than 1,000 pending grievances.
State Performance
- Highest disposals:
- Uttar Pradesh: 27,030 cases
- Maharashtra: 9,476 cases
User Participation
- New CPGRAMS users registered: 65,174
- Registrations from Uttar Pradesh: 11,365
- Feedback collected by Call Centre:78,830
- From States/UTs: 32,283
Common Service Centres (CSCs)
- CPGRAMS integrated with 5 lakh+ CSCs and 2.5 lakh Village Level Entrepreneurs (VLEs).
- 8,562 grievances registered through CSCs during May 2026.
Sevottam Scheme
- FY 2022-23 to FY 2026-27 (till May): 1,175 training programmes conducted and 38,693 officers trained.
- New Initiative: Samadhan Didi, an AI-enabled Voice Chatbot, launched on 30 May 2026 to improve digital public grievance redressal.
CPGRAMS (Centralized Public Grievance Redress and Monitoring System)
- An online platform for citizens to lodge grievances against Central Ministries, Departments, and States/UTs.
- Developed and managed by DARPG.
- Enables tracking, monitoring, and time-bound disposal of grievances.
- Sevottam Scheme: A quality management framework aimed at improving Citizen charters, Public grievance redressal, and Service delivery excellence
[2021] With reference to the Union Government, consider the following statements:
1. N. Gopalaswamy Iyengar Committee suggested that a minister and a secretary be designated solely for pursuing the subject of administrative reform and promoting it.
2. In 1970, the Department of Personnel was constituted on the recommendation of the Administrative Reforms Commission, 1966, and this was placed under the Prime Minister’s charge.
Which of the statements given above is/are correct?
[A] 1 only
[B] 2 only
[C] Both 1 and 2
[D] Neither 1 nor 2