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GS Paper: E-Governance

  • [pib] India Industrial Land Bank (IILB)

    The GIS Enabled Land Bank is gaining immense popularity.

    Try to answer this question in short:

    Q.Discuss the benefits of digitizing land records in India.

    India Industrial Land Bank (IILB)

    • The IILB is a GIS-based portal with all industrial infrastructure-related information such as connectivity, infra, natural resources and terrain, plot-level information on vacant plots, line of activity, and contact details.
    • It was launched by the Ministry for Commerce and Industry in 2020.
    • Currently, the IILB has approximately 4000 industrial parks mapped across an area of 5.5 lakh hectares of land, serving as a decision support system for investors scouting for land remotely.
    • The system has been integrated with industry-based GIS systems of 17 states to have details on the portal updated on a real-time basis and will achieve pan-India integration by December 2021.
    • In the previous quarter (Apr – Jun 2021) total users were 13,610 out of which 12,996 were unique users with total page views of approximately 1.3 lakh.

  • How police can serve citizens better

    The article highlights the necessity of adopting the technology driven service delivery mechanism by the police.

    SC mandated police reforms of 2006

    Cost of inefficient criminal justice system

    • There is a reluctance to implement the Supreme Court-mandated police reforms of 2006.
    • The economic cost of the failed criminal justice system is reflected in the reluctance of foreign companies to set up manufacturing and commercial ventures in India for want of quick settlement of criminal, labour and civil disputes.
    • The social implications can be gauged from the report, “Crime in India 2019”, published by the National Crime Records Bureau.
    • Investigation and prosecution need improvement and all criminal trials must be completed within a year.
    • Technology-driven service delivery mechanisms can help achieve this.

    Need to ensure time-bound delivery of services

    • Along with prevention and detection of crime and maintenance of law and order, police stations in India undertake numerous daily tasks.
    • These tasks include providing verifications and no objection certificates of different kinds to citizens.
    • In criminal and non-cognisable cases, police stations provide copies of FIRs, complaints and final reports.
    • Police stations also verify domestic help/employees of central and state governments/public sector undertakings/students going abroad for studies.
    • The Bureau of Police Research & Development (BPR&D) had identified 45 such tasks in 2017.
    • Ease of business means police stations dispose of these requests in a transparent and time-bound manner.
    • The procedures are non-transparent and timelines are often blurred which encourage corrupt practice.
    • Even as police reforms are pursued by the Supreme Court, a definite attempt can be made to ensure time-bound delivery of the above-mentioned services to citizens.

    Use of technology for service delivery

    • These e-portals of various state police seek to provide citizen-centric services such as requests for issue/renewal of various NOCs, verification requests for servants, employment, passport, senior citizen registrations etc.
    • The India Justice Report (IJR) 2020 supported by Tata Trusts has studied the e-portals of various state police organisations.
    • The report mentions that “despite the push for digitisation, no state offered the complete bouquet of services

    • The report also mentions that users face numerous problems of accessibility to these services.
    • The IJR 2020 audit confirms that states need to invest more resources to upgrade their e-portals for providing the 45 identified basic services to the citizens

    Way forward

    • This highlights that technology for service delivery to citizens has not been prioritised by the police leadership.
    • . This is a task that police leadership can concentrate on without any political interference.
    • The Bureau of Police Research had worked out the timeline for each service and the hierarchy/levels involved.
    • The recommendations have been shared with the state police organisations.
    • Adhering to a defined process with a timeline and clear delineation of the levels of police officers involved can ensure transparent and non-corrupt service delivery.
    • It will reduce the number of fruitless visits a citizen makes to a police station chasing different officers.
    • Along with ease of use, the language of e-portals needs attention too.
    • Citizens seeking clearances may not be very educated.
    • The Ministry of Home Affairs (MHA) earmarked about Rs 20,000 crore for the modernisation of police (2017-2020), for schemes such as crime and criminal tracing networks and system (CCTNS), police wireless and e-prisons.
    • States can take up this crucial service delivery mechanism.

    Conclusion

    Life for Indians would be transformed if government departments, including the police, provide maximum information and services through their portals respecting the defined processes and timelines

  • Time to rethink the Big Tech’s immunity

    The article discusses the need for regulation of social media and counters against placing social media on a higher pedestal for the application of reasonable restrictions. 

    Social media and its regulation

    • Social media is a commercial product that connects people all over the globe.
    • It allows people to converse with each other through profiles both known and anonymous.
    • The object is purely commercial, that is to make money.
    • The fact that a commercial product could be used for a social purpose does not make the product a social good.
    • The new Information Technology Rules, 2021 formulated by the Government of India attempts to bring in a minimum regulatory standard to social media.
    • The present amendment to the rules is to formulate a broad and soft-touch regulation mechanism for use of the product, just like one would for a good like a car or a service like chartered accountancy.

    Issues with regulation of social media

    1) Immunity from content posted on platforms

    •  Social media companies enjoy an immunity — they are not considered responsible for the contents posted on them.
    • The immunity is granted on the ground that social media is merely a platform or a sort of a glorified postbox.
    • It is incorporated under the Information Technology (Intermediary Guidelines) Rules, 2011 framed under Section 79 of the Information Technology Act.
    • This protection is itself unique as it is not extended to newspapers, magazines or even websites.
    • This protection is given by the government as an exceptional measure.
    • The present amendment to rules only tries to update and make these rules workable considering the latest global developments.

    2) Constitution allows for restriction of freedom of speech

    • The Constitution itself gives us a restricted right to freedom of speech under Article 19(1)(a) and 19(2).
    • The argument that social media is entitled to some form of higher protection because it exists on the internet is an untenable argument.
    • The Constitution doesn’t recognise a hierarchy of rights depending on the medium through which the freedom of speech is exercised.

    3) Important for political and commercial speech

    • Social media has become so crucial to commercial and political speech in this country, there is an urgent need to regulate it.
    • It has effectively become a public square in which the most important conversations on politics and society are discussed.
    • The function of social media is clearly a public function at the lowest and as a public utility at the high end, and, therefore, automatically subject to regulation and the writ jurisdiction of the courts.

    Conclusion

    For all its significance and importance, social media needs to be regulated. However, the regulations should not hamper the freedom of expression and free speech.

  • [pib] MCA21 Version 3.0

    The Ministry of Corporate Affairs (MCA) will launch data analytics-driven MCA21 Version 3.0.

    What is MCA 21?

    • MCA21 is an e-Governance initiative of Ministry of Corporate Affairs (MCA) that enables easy and secure access of the MCA services to the corporate entities, professionals and citizens of India.
    • It is the first Mission Mode e-Governance project of GoI.

    Try this PYQ:

    Q.Which one of the following is not a feature of Limited Liability Partnership firm?

    (a) Partners should be less than 20

    (b) Partnership and management need not be separate

    (c) Internal governance may be decided by mutual agreement among partners

    (d) It is a corporate body with perpetual succession

    MCA21 3.0

    • MCA21 V3 is a technology-driven forward-looking project, envisioned to strengthen enforcement, promote Ease of Doing Business, enhance the user experience, and facilitate seamless integration and data exchange among Regulators.
    • The project will have Micro-services architecture with high scalability and capabilities for advanced analytics.
    • It will have additional modules for e-Adjudication, e-Consultation and Compliance Management.
    • Aligned with global best practices and aided by emerging technologies such as AI and ML, MCA21 V3 is envisioned to transform the corporate regulatory environment in India.

    Components of MCA21 V3

    • E-Scrutiny: MCA is in process of setting up a Central Scrutiny Cell which will scrutinise certain Straight Through Process (STP) Forms filed by the corporates on the MCA21 registry and flag the companies for more in-depth scrutiny.
    • E-adjudication: E-adjudication module will provide a platform for conducting online hearings with stakeholders and end to end adjudication electronically.
    • E-Consultation: To automate and enhance the current process of public consultation on proposed amendments and draft rules etc., e-consultation module of MCA21 v3 will provide an online platform.
    • Compliance Management System (CMS): CMS will assist MCA in identifying non-compliant companies/LLPs, issuing e-notices to the said defaulting companies/LLPs etc.

  • PM -WANI : As Game changer

    The PM-WANI project seems to fit within the framework of an evolving decentralized concept to bridge the e-divide.

    Practice Question:

    With the PM-WANI, the state is expanding the reach of digital transformation to those who have been excluded till now. It is a game-changer because it has the potential to move Digital India to Digital Bharat. Discuss.

    PM WANI – the ‘game-changer’

    • The term ‘game-changer’ can be seen as an accurate reflection of the capability of an initiative to change the status quo for Prime Minister’s Wi-Fi Access Network Interface, or PM WANI.
    • It provides for “Public Wi-Fi Networks by Public Data Office Aggregators (PDOAs) to provide public Wi-Fi service spread across the length and breadth of the country to accelerate the proliferation of Broadband Internet services through Public Wi-Fi network in the country”.

    What the data shows

    • The initiative can help to bridge the increasing digital divide in India. Recently, the NITI Aayog CEO had said that India can create $1 trillion of economic value using digital technology by 2025.
    • As per the latest Telecom Regulatory Authority of India (TRAI) data, about 54% of India’s population has access to the Internet.
    • The 75th round of the National Statistical Organization survey shows that only 20% of the population has the ability to use the Internet.
    • The India Internet 2019 report shows that rural India has half the Internet penetration as urban, and twice as many users who access the Internet less than once a week.

    Digital poverty

    • Umang App (Unified Mobile Application for New-age Governance) allows access to 2,084 services, across 194 government departments, across themes such as education, health, finance, social security, etc.
    • The ability to access and utilize the app enhances an individual’s capabilities to benefit from services that they are entitled to.
    • With each move towards digitization, we are threatening to leave behind a large part of our population to suffer in digital poverty.
    • What the government is trying to achieve with PM-WANI is anyone living in their house, a paan shop owner or a tea seller can all provide public Wi-Fi hot posts, and anyone within range can access it.
    • This will also help to reduce the pressure on the mobile Internet in India. Going back to the India Internet report, it shows that 99% of all users in India access the Internet on mobile, and about 88% are connected on the 4G network.
    • This leads to a situation where everyone is connected to a limited network, which is getting overloaded and resulting in bad speed and quality of Internet access.

    Key links

    • There are three important actors here.
    1. First is the Public Data Office (PDO). The PDO can be anyone, and it is clear that along with Internet infrastructure, the government also sees this as a way to generate revenue for individuals and small shopkeepers. It is important to note that PDOs will not require registration of any kind, thus easing the regulatory burden on them.
    2. Second is the PDOA, who is basically the aggregator who will buy bandwidth from the Internet service provider (ISPs) and telecom companies and sell it to PDOs, while also accounting for data used by all PDOs.
    3. The third is the app provider, who will create an app through which users can access and discover the Wi-Fi access points.
    • Two pillars have been given as a baseline for public Wi-Fi.
    1. Interoperability – where the user will be required to login only once and stay connected across access points.
    2. Multiple payment options – allowing the user to pay both online and offline.
    • The products should start from low denominations, starting with â‚č2. It is suggested in the report that the requirement of authentication through stored e-know your customer (KYC) is encouraged, which inevitably means a linking with Aadhaar.

    Aiding rural connectivity

    • The PM-WANI has the potential to change the fortunes of Bharat Net as well. Bharat Net envisions broadband connectivity in all villages in India.
    • The project has missed multiple deadlines, and even where the infrastructure has been created, usage data is not enough to incentivize ISPs to use Bharat Net infra to provide services.
    • One of the reasons for the lack of demand is the deficit in digital literacy in India and the lack of last-mile availability of the Internet.
    • The term digital literacy must be seen as an evolving decentralized concept, which depends on how people interact with technology in other aspects of their life and is influenced by local social and cultural factors.
    • The PM-WANI seems to fit within this framework, simply because it seeks to make accessing the Internet as easy as having tea at a chai shop. This is not a substitute for the abysmal digital literacy efforts of the government, but will definitely help.

    Security, privacy issues

    • There are some concerns, mainly with respect to security and privacy. A large-scale study conducted at public Wi-Fi spots in 15 airports across the United States, Germany, Australia, and India discovered that two thirds of users leak private information whilst accessing the Internet.
    • Further, the TRAI report recommends that ‘community interest’ data be stored locally, raising questions about data protection in a scenario where the country currently does not have a data protection law in place.
    • These are, however, problems of regulation, state capacity and awareness and do not directly affect the framework for this scheme.

  • Digital realities of India

    Context

    • Google has recently announced a decision to invest $10 billion in India.
    • To put that sum in context, it is over 10 times the money set aside for 100 smart cities and almost 20 times that for Digital India.
    • Purpose of that investment is stated to be digitising India.

    Digital realities of India Google must consider:

    1) Contradictions

    •  India recognises the internet as a human right, and yet, has led the world in internet shutdowns.
    • Its internet speeds can be slow and variable, but its uptake of smartphones is the world’s fastest.
    • It is second only to China in internet users, app downloads and social media users.

    2) Lack of access to internet

    • Only 21 per cent of women are mobile internet users, while the percentage for men is twice that number.
    • There are many societal factors that make it difficult for women and girls to enjoy full digital freedoms.
    • In rural India, where two-thirds of the country lives, just about a quarter of the population has internet access.
    • Differences in digital access mean differences in the quality of education.
    • The gaps are both digital and societal.

    3) Lack of access to banks

    •  India’s workforce is mostly informal.
    • Only 22 per cent of recipients of migrant remittances have access to banks within one km, according to a report by the Centre for Digital Financial Inclusion.
    • A push from Google and its competitors could make payments and financial access more inclusive.

    4) Need for special products for India

    • you mention new products for India’s unique needs, of which there are many.
    • Consider the needs in the agricultural sector alone.
    • Impac of predictive data analytics and basic artificial intelligence into Indian agriculture using readily available technologies would be huge.
    • Precision farming to improve the timing and quantity of seeding, irrigation and fertiliser usage.
    • Helping farmers get credit at lower costs and helping predict commodity prices can create $33 billion in new value annually in Indian agriculture.

    5) Lack of data governance and issues with it

    • Nandan Nilekani has said, India will be data rich before it is “economically rich”.
    • With 650 million internet users, there is a lot of data richness already.
    • But this data richness exists without a forward-looking and inclusive data governance policy.
    • The experience with Aarogya Setu, provided a perfect case study on the discomfort within India because of the absence of such governance.

    6) Prevalence of misinformation

    • It is essential to get a handle on the “infodemic” problem in India.
    • The situation was made far worse by the pandemic, where many of the prejudices, fears have converged.
    • Google-owned YouTube is a critical medium for spreading information, fact and fiction.
    • To its credit, YouTube removed over 8,20,000 videos in India in the first quarter of 2020.
    • This is a great start, but the bad guys will only find ways around it and Google must make deeper investments in both human and machine intelligence to stay ahead.

    7) Geopolitical context

    • India is inching closer to the US corner in the tech Cold War between the US and China.
    • India-China relationship has cooled this year as a fallout from the political tensions between New Delhi and Beijing.
    • India acted against Chinese ByteDance-owned video streaming app TikTok, along with 59 mobile apps.
    • Google’s role will be important as a bargaining chip against China and the partnership with Jio.
    • This important role may help Google get some domestic leverage with Indian regulators.

    8) Job creation

    • Digital technologies can create jobs.
    • For this to happen India must streamline the regulations to enhancing the country’s digital and physical foundations.
    • There is also need for developing more progressive data accessibility laws.
    • To translate into productive work, the government must invest in skill-building and education at all levels.

    Consider the question “Digitising India could accelerate its progress toward development but there are certain factors which must be addressed before India could reap benefits of digitising. Examine such factors and suggest the ways to deal with the issues in digitising the country.”

    Conclusion

    There is a lot Google can take while working on the task of digitising India. But the above-mentioned factors will help Google chart out its journey well.

    Original articles:

    https://indianexpress.com/article/opinion/columns/sundar-pichai-google-education-digital-india-6544793/

  • What is Parivar Pehchan Patra (PPP)?

    Haryana CM Manohar Khattar has distributed ‘Parivar Pehchan Patra’ to the eligible families and announced that welfare schemes of all departments would be linked with the PPP within the next three months.

    Practice question for mains:

    Q.What is Parivar Pehchan Patra (PPP) recently rolled out by Haryana Govt.? How it is beneficial compared to the Aadhaar?

    What is Parivar Pehchan Patra (PPP)?

    • It is an 8-digit Unique Identity Card number meant for each family to enable smooth and automatic delivery of several citizen-centric services.
    • The government will establish the scheme-wise eligibility of a particular family using this 8-digit code according to the information available in the PPP of the family.
    • The benefits, according to the schemes, shall automatically be transferred to the family using the same code.
    • PPP will ensure that not a single beneficiary is left out from the government benefits that they are entitled to.

    How is PPP different from the Aadhaar card?

    • The PPP, mathematically, is an integral number of Aadhaar.
    • While Aadhaar represents an individual as a unit, a PPP represents a family as a unit. Most of our government schemes are structured around the family.
    • It is not structured around an individual.
    • For example, ration eligibility is there for the family but the family can split it into various members as long as they are above 18 years and say they are separating entitlements for all individuals.

    Will it be mandatory for every family of Haryana to get PPP?

    • No, it will not be mandatory for every family of the state to obtain a PPP.
    • But, PPP is mandatory for families availing benefits under government schemes.
    • Also, whenever a family wants to avail any government scheme, it will have to first get a PPP to be eligible.

    The logic behind

    • Haryana officials said although there is a union government’s Aadhaar card, it contains individual’s details and does not cater to the entire family as a unit.
    • In certain circumstances, it may not be possible for a state government to keep track of all the families residing in the state.
    • Although the ration card system is there, it is not updated and does not contain adequate family records.
    • With the PPP, it will be easier for the state government to maintain a complete database of all the state dwellers.

    How would it work?

    • To begin with, the government has already linked PPP with three social security schemes – old age Samman allowance, divyang pension, and the widow and destitute women pension scheme.
    • For instance, when a family member turns 60, they will automatically get a message through the software and will automatically start getting benefits of the old-age pension if they meet the required criteria.
    • Similarly, the teenagers will get messages on turning 18 years old and shall become eligible for various government schemes that will be notified to them through the software.

  • [pib] UMANG Mobile App

    To further enhance the initiatives of Digital India Programme, the India Meteorological Department (IMD) services have been brought on the “UMANG App”.

    UPSC may puzzle you by asking a question such as: Which of the following services are included under UMANG App?  It would provide some ambiguous 5-6 options.

    UMANG App

    • The UMANG is an acronym for Unified Mobile Application for New-age Governance.
    • It is an all-in-one single, unified, secure, multi-channel, multi-platform, multi-lingual, multi-service mobile app, powered by a robust back-end platform providing access to high impact services of various organizations.
    • It was in 2017 to bring major government services on a single mobile app, with a larger goal to make the government accessible on the mobile phone of our citizens.
    • About 660 services from 127 departments & 25 states and about 180 utility bill payment services are live and more are in pipeline.
    • UMANG user base has crossed 2.1 Crore including Android, iOS, Web and KaiOS.
    • Citizens can also access their Digilocker from UMANG and give their feedback after availing any service through Rapid Assessment System (RAS) which has been integrated with UMANG.

    Key features

    • Unified Platform: It brings together all government departments and their services on a single platform to provide better and easier services to citizens.
    • Mobile-First Strategy: It aligns all government services with the mobile-first strategy to leverage mobile adoption trends.
    • Integration with Digital India Services: It provides seamless integration with other Digital India Services like Aadhaar, DigiLocker, and PayGov. Any new such service will automatically be integrated with the platform.
    • Uniform Experience: It is designed to enable citizens to discover, download, access, and use all government services easily.
    • Secure and Scalable: It supports Aadhaar-based and other authentication mechanisms for service access. The sensitive profile data is saved in an encrypted format and no one can view this information.

    Benefits for Citizens

    • Single-Point Ubiquitous Access: All government services are available for citizens on a unified platform for easy access through multiple online and offline channels (SMS, email, app, and web).
    • More for Less: Only a single mobile app needs to be installed instead of each app of each department.
    • Convenience: Citizens do not even need to install or update the app again to avail government services if more services are added to the platform.
    • Saving of Time and Money: Citizens can anytime and anywhere avail these services through their mobile phones, desktops, and laptops without any need for visiting the department office and standing in queues.
    • Uniform Experience: All the government services including payment-based transactions provide secure and uniform experience.

  • [pib] National Migrant Information System (NMIS)

    The National Disaster Management Authority (NDMA) has developed an online Dashboard – National Migrant Information System (NMIS).

    Did you notice, the peculiarity of the NMIS? The portal is developed and maintained by the National Disaster Management Authority (NDMA) not Ministry of Labour & employment or Labour bureau.

    About NMIS

    • The NMIS aims to capture the information regarding the movement of migrants and facilitate the smooth movement of stranded persons across States.
    • The key data pertaining to the persons migrating has been standardized for uploading such as name, age, mobile no., originating and destination district, date of travel etc., which States are already collecting.
    • States will be able to visualize how many people are going out from where and how many are reaching destination States.
    • The mobile numbers of people can be used for contact tracing and movement monitoring during COVID-19.

    Benefits

    • The portal helps maintain a central repository on migrant workers and help in speedy inter-State communication/co-ordination to facilitate their smooth movement to native places.
    • It has additional advantages like contact tracing, which may be useful in overall COVID-19 response work.

  • Aadhaar, no standout performer in welfare delivery

    Context

    Aadhaar-based biometric authentication did not reduce PDS leakages, finds Jharkhand-based empirical study

    What was the rationale behind Aadhaar?

    • What did the UIDAI’s report say? Aadhaar has curtailed leakages of government subsidies. Through Aadhaar, savings worth â‚č90,000 crores have accrued to the government– UIDAI’s2017-18 annual report.
    • Plugging the leakages in the schemes: When Aadhaar was conceived a decade ago, the rationale postulated was: India spends nearly three trillion rupees a year across several core welfare programmes such as Public Distribution System (PDS), LPG, Mahatma Gandhi National Rural Employment Guarantee Act etc.
      • Huge leakage due to duplications: Roughly 30-40% of this three trillion is lost in leakages.
      • Leakages are largely due to ‘ghost’ and ‘duplicate’ beneficiaries using fake identities to avail these benefits; a unique identity biometric scheme can eliminate these leakages and vastly improve efficiency in welfare delivery.
    • Improve welfare delivery efficiency: In fact, the former Union Minister, Arun Jaitley, even renamed the Aadhaar Bill to ‘Targeted Delivery of Financial and other Subsidies, Benefits and Services’ Bill, making it amply clear that Aadhaar’s primary, if not sole purpose, was to improve welfare delivery efficiency.

    What are the findings of study?

    • How was the study carried out?
      • Use of RCT and sample of 15 million people: They conducted a scientifically designed study of the PDS system in Jharkhand covering 15 million beneficiaries using the technique of randomised control trials (RCT).
      • In the study, one set of beneficiaries went through the Aadhaar-based biometric authentication while the other group used the old system of procuring their ration.
    • The results were then compared to see if Aadhaar-based biometric authentication had any impact in reducing leakages.
    • What were the findings of the study?
    • No measurable benefit: The study concluded that Aadhaar-based biometric authentication had no measurable benefit.
      • No reduction in leakages: Aadhaar-based biometric authentication did not reduce leakages due to elimination of ghosts and duplicates, as widely perceived.
    • Increase in transaction costs for beneficiary: On the other hand, they found that Aadhaar-based biometric authentication increased transaction costs for beneficiaries.
      • 17% extra cost: That is, to claim ration worth â‚č40, beneficiaries in the Aadhaar system incurred an additional â‚č7 of costs than those in the old system, because of multiple trips to authenticate themselves and the opportunity cost of time spent.
      • This is a whopping 17% extra cost burden of the value of the benefit they were entitled to receive.
    • Type 1 error of exclusion: To make matters worse, Aadhaar-based biometric authentication also introduced what empirical scientists call Type I error of exclusion.
      • Aadhaar authentication falsely rejected genuine PDS beneficiaries who were then denied their ration supplies.
      • The study finds that nearly 10% of legitimate beneficiaries were denied their ration either because they did not have their Aadhaar linked to their ration card or due to an exclusion error.
    • Summary of the finding: In summary, the study states that there was-
      • No direct impact of Aadhaar in reducing leakages.
      • 2. It denied ration to 10% of genuine beneficiaries and increased costs by 17% to those that were forced to get their ration using Aadhaar.
      • Pain with no gain: They conclude that Aadhaar authentication for PDS in Jharkhand caused “some pain with no gain”.

    What premises were wrong about Addhaar?

    • No testing of empirical belief: There was a widespread belief among the policy elite that ghosts and duplicates were the scourge of India’s welfare delivery and that Aadhaar would eliminate this.
      • But this belief was never empirically tested.
      • Based on this belief, an entire story was concocted about improving welfare efficiency by eliminating ghosts and duplicates with Aadhaar and a whole new law was enacted to this effect.
    • The pilot project not carried out: Many studies now establish that ghosts and duplicates are not the significant cause of leakages.
      • It would have been better to have undertaken a robust pilot project of scale to test the belief about ghosts and duplicates, before embarking on it nationwide.

    Conclusion

    In a sociologist’s world and in a liberal society, a policy that could run the risk of denying welfare to just a few people, putting their lives at risk, is not worth implementing regardless of how many millions it benefits.

     

     

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