Artificial Intelligence (AI) Breakthrough

Empathic Voice Interface (EVI): World’s first conversational AI with Emotional Intelligence  


From UPSC perspective, the following things are important :

Prelims level: Empathic Voice Interface (EVI)

Mains level: NA

Why in the news?

  • Hume, a prominent research lab and tech firm based in New York, has unveiled Empathic Voice Interface (EVI), world’s first conversational AI endowed with emotional intelligence.

What is Empathic Voice Interface (EVI)?

  • Hume’s Empathic Voice Interface (EVI) is powered by its proprietary empathic large language model (eLLM).
  • It can decipher tones, word emphasis, and emotional cues, improving the quality of interactions.
  • As an API, EVI can integrate seamlessly with various applications, offering developers a versatile solution for implementing human-like interactions.

Potential Applications and Future Prospects

  • Enhanced AI Assistants: Hume’s technology enables AI assistants to engage in nuanced conversations, enhancing productivity and user satisfaction.
  • Improved Customer Support: By infusing empathy into customer support interactions, Hume’s AI promises to deliver more personalized service and foster stronger relationships.
  • Therapeutic Potential: Hume’s empathetic AI holds promise in therapeutic settings, offering support and guidance by understanding and responding to human emotions.


  1. What is ’emotional intelligence’ and how can it be developed in people? How does it help an individual in taking ethical decisions?  (2013)
  2. “Emotional Intelligence is the ability to make your emotions work for you instead of against you.” Do you agree with this view? Discuss. (2019)
  3. How will you apply emotional intelligence in administrative practices?  (2017)


Practice MCQ:

Which of the following statements correctly describes the Empathic Voice Interface (EVI)?

(a) EVI operates as a standalone application, devoid of integration capabilities with other software systems.

(b) It relies on conventional language models, neglecting emotional cues and word emphasis during interactions.

(c) EVI, powered by its proprietary empathic large language model (eLLM), detects emotional nuances such as tones, word emphasis, and cues, enhancing interaction quality.

(d) EVI is developed by the Microsoft.

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